Shipping & Returns


Shipping

  - Portugal

  • CTT
  • Free Shipping

  - Europe

  • CTT international tracked 
  • 5€ delivery 3-5 working days
  • Free Shipping for orders over 150€

  - Japan, Australia, USA, Canada

  • CTT international tracked
  • 12.00€ delivery 10-12 working days
  • Free Shipping for orders over 150€

If your country is not listed:

  • Ask for a quote via tenderferrand@gmail.com

 

Returns

Returns and exchanges are accepted. Just contact us within 14 days of delivery and ship the items back within 30 days of delivery.

The return will be handled within 5 working days from receiving it and will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact us if you have any problems with your order. Custom or personalized orders can't be returned or exchanged unless they arrive damaged or defective.

Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for delays due to customs. We will only use your shipping and billing address, and contact information to communicate with you about your order.